I too have been a customer for many years and no problem like this (I think like yours--I installed with disc then didn't use for a couplw of weeks. I have old HP computers. 10yrs +. Same one have done most on. They or someone texted me a 5 digit code in reply to my request last night from the program screen. but this does not work. I reconnected the modem. The modem is new.
I am not sure I would not make some mistake cutting off firewalls or reconfiguring the TC etc. And now I am hearing that even if you have the code, getting it nto the program is not successful for you. This is a serious time wasting problem for me. I am still trying to look for the box; I have noticed that it was not where I would have put it--with the binder that 2020taxes and related info would go in. They could provide a real person but it looks like they won't. No, I don't need any further big group of programs from them under an umbrella, this is all that I need.
