Hi GabiU- I do not get the CAPTCHA, so I followed your steps, 1 - 4, but still no luck. Kat's suggestions were very similar if not the same, but didn't mention the CAPTCHA. I don't think I mentioned this, but when the pop up comes up to try to send me to the secure site, it looks like a screen shot of a pop up page, not a real page. I know that sounds odd, but it just doesn't look 'real' so I was not surprised that the links really didn't perform as links.
So, to try a different browser, I think that means I'll have to change my default browser and then open TurboTax? I really don't want to mess with my default browser though I know I can just change it back after. You didn't mention which other might be best to try- Edge (yuck)? IE? Mozilla/Firefox?
I'm still holding out hope that Desiree G (TT support) will contact me back after opening case number [social security number removed] for this.
If I do get the CAPTCHA and get through, I think TT will still want to 'charge my credit card' and I've already paid for the state efile- through the first customer support rep I was connected to on 3/8. That rep had me redownload a version of TT and was expecting me to go to some page where it detected I had already paid- I'm not sure how that would work though. I should just eat that $26 payment and efile Federal only for free and mail in my state return and be done with it, but at this point it's more the principle of it. And mailing in means about a 4 wk wait for my refund. :(
Thank you though- I've been pleasantly surprised by all the suggestions.
Sheila
