Get your taxes done using TurboTax

@sheilarussillo I can do some research on your call to support, but before I do & if you're on TurboTax Online....has the "captcha" popped up? 
I remember a few years ago some people were having trouble because it doesn't show. It might be worth a try. 
{Borrowed from this thread.}

If you are missing a CAPTCHA, follow these steps:

1. Log out and clear your browser Internet cache. (see directions below)
2. Close the browser and reopen it.
3. Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
4. Log in and try again.

If that doesn't work, see if a different browser than you were using, with cookies allowed will solve it.

Here is how you clear your cache:

https://ttlc.intuit.com/replies/3302272

Here is how you allow cookies:

https://ttlc.intuit.com/replies/3301976

Please report back and I'll see what I can find.