@sheilarussillo I have asked a TurboTax Moderator to investigate your issue, since you've exhausted all other routes available to you. Please make sure that your email address in your TurboTax account is current. Hopefully, someone will reach out to you her or by email. I'm SO sorry you've encountered this roadblock.
*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
