I experienced the same issue. Thank you to MrPhotoman2010. It took 40 minutes of negotiating with the TT representative to get through all of the troubleshooting steps (restart, check windows version, etc.). The last step was to try downloading the software on Firefox. Oddly for me, this worked. Not Chrome, not Edge, not even Vivaldi. I'd recommend giving that a try. If that does not work then press the representative to give you a new download and code. If pressed they will do that. You need to be respectful and assertive to get them to help you out though. Good Luck.
