@Dr_Morbius Oh, if you already paid for your online program when working on your 2019 return, you won't be required to pay for the downloaded software. Please use the link I'm sharing below to contact TurboTax Customer Support during business hours. A Support rep will assist you.
What is the TurboTax phone number?
So glad I could help. Please let me know if I can assist in any other way.
*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
