Hello- thank you for the suggestions. I tried all with no luck. I contacted TT customer service with your link. The rep tried to help by having me pay the state e-file fee over the phone (with a secure link), then download another version which appeared to be just the state product but when I opened it, it had my combined form. But I was still taken to the part about paying for the state e-file, and it still asked me how I wanted to pay, which puzzled the rep. I was then referred to a supervisor (Desiree G.) who also was unable to help so she said she was opening a research case and someone would be in touch with me. I haven't heard anything yet. It's been 2 days. I hope to hear soon.
Thanks,
Sheila R
