I have read your previous post and it seems that you are concerned with getting a 2021 1098-T posting the scholarship with no expenses.
What you say as the school's response makes no sense since Box 1 reports what was PAID, NOT what was billed.
Reporting changes on the 1098-T (using Box 1 rather than Box 2) happened back in 2016 so that this confusion would no longer be an issue.
The Education Section in TurboTax allows you to adjust the numbers, but you need to know what the numbers are, we have no way of knowing that. Please look over the student's school account statement for the year. You are concerned with WHAT WAS PAID to the school for tuition and fees in 2020.
Once you have that number enter the 1098-T and if the amount in Box 1 needs to be adjusted, use the link under Box 1 on the 1098-T screen that reads "This is not what I paid" and enter the correct amount in the adjustment box. Next year if the 1098-T shows a scholarship that paid for tuition that was posted on the 2020 1098-T, but paid in 2021, again use the "This is not what I paid" link and enter that amount. It is possible that the school might not send a 2021 1098-T in which case you won't need to report it at all.
As MaryM428 stated, you can pay in either year for classes tat start in the first three months of the year, however they only count towards a credit for the tax year in which the expenses are actually paid.
Keep a copy of the student's statement and 1098-T with your tax file.
IRS Pub 970
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