Turbotax does not routinely use e-mail for customer support and there is no direct contact method. Last year, they were advertising that they offered support via Facebook and Twitter (presumably, if you post a message, someone will start a private conversation) but I don't know if they are doing that this year. There is no other official support route but this board or the phone number. From your other post, your request was forwarded to a moderator for review, but there is no guarantee they will contact you.
