@kurt.heck wrote:
To answer your question, I'm not sure why I was presented that option. I have my Thailand address registered with Turbotax but they have my brother's US phone number. I was presented with the option to pay the $90 Turbotax fee with my refund but the "pay with refund" fee of $40 was not mentioned. I decided to pay that way but after selecting that method I got a message saying I couldn't because my tiny refund ($110) didn't cover the $90 + $40 = $130. Had I known there was a fee for this I wouldn't have selected it in the first place.
My intention is to pay with my US credit card (registered to my brother's US address) as I've done in past years.
I would indeed be interested in that phone number and Facebook page you mentioned.
It gets more and more confusing. You just now said "I got a message saying I couldn't (use that payment method) because my tiny refund ($110) didn't cover the $90 + $40 = $130." So that's another reason it shouldn't have let you choose it. After you got that message saying you couldn't use it, are you even sure you actually ended up with that payment method in the first place?? If the refund doesn't cover the fees and service charge, it shouldn't even let one continue with that option. In fact, you said it told you that you couldn't use it. It should have forced you to choose another payment method. Are you sure it even added that "pay out of refund" to your order, i.e, that there's anything there that even needs removal? Maybe you just need to now pay the $90 by credit card.
I've already summoned someone to assist in this thread during the day. Maybe he can tell you how to get to the credit card screen.
So I'd wait and see if he adds anything in this thread. After that, if it's still not resolved, and if you wish to phone TurboTax Support and can do so from your country, you can use (800) 446-8848. It won't be toll-free internationally, so be mindful of phone charges if you are on hold a while.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
Or you can contact a TurboTax Support agent directly via messaging at Twitter or Facebook:
https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax
