Your post indicates that you're using TurboTax Live Deluxe Online. The "Live" part of that means you upgraded to be in contact with a tax expert. That's an extra charge. Did you add the Live feature by mistake? You can remove it if you haven't used that feature. See the instructions I'm linking below.
How do I remove TurboTax Live?
*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
