I had the issue loading Turbo Tax for Mac 2020 today. It took 3 technicians over 2 hours and in the end I figured out the problem myself, even with the person sharing my screen.
At the end of the day, what was happening after downloading the software, Turbo Tax tells you do drag it into your Applications folder, which in my view is the "A" sitting on the dock. Nope. They literally want you to drag it to the "A" directly to the right, within the dialog box itself. It's incredible how inept the instructions and guidance is, but once I did that, it loaded very easily on my Mac.
My return will probably take 90 minutes to prepare. It took 2+ hours just to load the software.
