Get your taxes done using TurboTax

I have ordered my Turbotax disc FOUR TIMES over the past three months.  I have given my credit card number every time.  I have used Tutbotax for many years and love it.  But it getting close to tax time and I still have not received  anything.  I tried calling the number to talk to a representative many times but it does not even ring.  I am very frustrated.  Someone needs to call me and soon!