I did my taxes and for the first time, I had to file self employment due to a 1099-NEC. Anyways, going through the screens, I was asked if I wanted to defer my self employment tax. At the time, it said I owe so I selected yes. Fast forward and I ended up getting a refund. The software never caught it, revisited the option, etc. and it was filed with the deferral. The IRS put a hold on my refund and deducted the Amt from my refund (which is ok but the hold isn’t). Tried calling customer service and rep had a language barrier and knew nothing of the software or taxes in general. I asked for a supervisor and got disconnected! What can I do?? Who can I contact?
