I am having the same problem this years version of TurboTax. I have never had any problems in the previous years. I spoke to Edward Jones techs and they can not figure it out. I have tried all of the suggested fixes (simple password, cache clearing, cookies, different browser etc...), but still not able to get connected with user name and password. I was able to get connected to my local credit union thru TurboTax without and problems
