I am also stuck at 9% while loading. I tried to go online and get into my account (I have used Turbo Tax for years) it won't accept my password and when I try to set a new password and put in the six-digit verification number, I am taken back to the previous screen. This is so frustrating. I have tried calling and am no on a 30-minute call back. Your services used to be the best, now they have gone right down the toilet.
