Sounds like you're using the Desktop (CD/Download) platform.
First, make sure that your computer is connected to your internet. If that isn't the problem, there are a couple of other things you may want to try.
Save your file and close your TurboTax program. Then clear your computer's cache and delete cookies. You may want to try a different browser, as well.
How to clear your cache
Reopen your TurboTax program, then go through your FILE portion of the program again.
If none of these options works, please contact TurboTax Customer Support during business hours using the info I'm linking below.
How do I contact TurboTax?
*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
