What you want to do is try first to save from where you are at, if it allows you to, then exit the program and clear your cashe and cookies. You do this by following these steps, depending on what format you are working off of (not the TurboTax product, but your own format - if laptop, desktop, Android):
How To Clear My Cashe
How To Clear My Cashe and Cookies
In the Chrome app
- On your Android phone or tablet, open the Chrome app .
- At the top right, tap More .
- Tap History. Clear browsing data.
- At the top, choose a time range. To delete everything, select All time.
- Next to "Cookies and site data" and "Cached images and files," check the boxes.
- Tap Clear data.
THEN, shut down your system completely (total shut down, not "restart"). Wait about 3-5 minutes and then reboot and try again. Sometimes the fix is as easy as this. Not always, so I do hope this is an easy fix for you!
