I have always used paper filing for the past 10 years. This is the first time I decided to use e-file.
So I e-filed my tax return with the 2019 AGI (pull directly from the IRS account transcript), and entered a self-select PIN. After 30 minutes, I received the following error message:
IND-031-04: The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records
So I called TurboTax support. They asked me to put "0" in the 2019 AGI. And it worked! I am really puzzled that IRS rejected a correct 2019 AGI, and accepted a AGI with "0"? Is it because their system considered all paper filed returns as not existed, and treated me like I am a new filer (by using e-file)?
Thanks
