Get your taxes done using TurboTax

I filed our taxes with Turbo Tax Free.  Today I received a call from Turbo Tax (?) telling me to open my return.  It will not accept my user ID, password,  e-mail, phone.  I keep trying different combinations but you will not accept any of my past or present entries.  Please have someone  call me with support.  I can't access my account to even find out what the call was about.  Call me at [phone number removed].  The message said that my taxes could not be filed.  I will be home all day.  I am very concerned and need help!!!!