Hello, I appreciate the response. I followed all of your instructions (including deleting 1098s and wrapping up tax breaks) but still did NOT get prompted with the following: "Yes" you did payoff/refinance this loan with another lender in 2020 for the original loan. The only place I see that option was for my NEW loan where you input "This is a new loan which I paid points" which obviously isn't pertinent to the original loan.
Any other suggestions?
Thanks!
