@ okwilliams wrote:
...I started with your Full Preparation but it got became far more complex than doing it myself on your Deluxe site that i want to go back to the "Deluxe" site. If that is possible cancel my order, I have done my taxes with you for many years, I just thought letting you do them would be easier, it more complicated.
You should edit your comment to remove your phone number, email address, and all other personal info. This is a public Internet forum. TurboTax Support won't phone you from the forum, but someone could try to spam/scam you or even pretend to be from TurboTax. For your privacy and security, do not post any personal info in this user community forum. To edit you can click the small 3-dot blue icon just to the right of your comment. I also notified a Moderator, just in case.
You may get help during the day on how to cancel a Full Service product. You may have to contact TurboTax Customer Support to do that. I don't think you can use the "Clear and Start Over" method on a Full Service product. I think that feature is only for regular editions and regular Live editions and wouldn't be available at the user level in the Full Service product. So I'll tell you how to reach Support so they can help you with this.
Here's how to reach TurboTax Support during business hours:
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
You can use this contact form to get a phone number.
https://support.turbotax.intuit.com/contact
