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Get your taxes done using TurboTax
I have been in contact with TurboTax for weeks, but I'm not getting anywhere. They continue to open "investigations," but nobody looking into this ever asks me any questions. Instead, they have sent me an e-mail saying, essentially, don't put a negative number in Line 10 of Form 8829, and then they closed the investigation. Of course, that is the very heart of the problem: I'm not putting a negative number that field; TurboTax is.
I managed to get them to open a second investigation, but they then sent me an e-mail telling me I need to speak with a CPA, and they again closed the case. In both instances, I ultimately found out that they concluded that this was not a programmatic issue. But it really is.
There is a very easy way to demonstrate this. Forget about the TurboTax interview, and simply go into Form 8829. Enter a zero in Line 10. Now enter a positive number in Line 16. You can see that TurboTax automatically places the negative of the number in Line 16 into Line 10, and it won't allow you to change Line 10.
None of this makes sense. Neither Line 10 (Deductible Mortgage Interest) nor Line 1 (Excess Deductible Mortgage Interest) should ever have a negative number. How can you have negative mortgage interest? It makes no sense.
I beg you to call TurboTax and tell them that you are having this issue. I think only if they begin to hear about this from multiple individuals will they do anything about it.
I have one question for you: what platform are you using? Windows? Mac? Online?