I had the same problem. Customer service basically said the same thing. That they are waiting for a form. I found this solution when I asked if I could file federal now and state later on the TurboTax help. I don't know if it helps you but hopefully it does.
"...You can, but your e-filed federal return will need to be accepted before you can e-file your state (or, you can just paper-file your state return later).
Pay for both your federal and state returns now and when you get to the "Here are your filing options" screen, select Change next to your state return. On the the Change filing method screen, select I'm not ready to file and Save.
