Although this position "if it does not work for you you can do it manually" is very convenient for a developer, it is not reasonable. And if the program does not calculate your tax correctly you do it manually as well and if any feature X of the program does not work you do it manually???
I've been a user of Turbotax for many years and this year (2020) is exceptionally bad and to top it off this kind of obvious "expert" advice is like... in-your-face - "let me see what I can get away with". Either take that bank (and any other bank that you do not process correctly) out of the list of banks or warn me in BIG red letters that this function does not work for my bank.
This is obviously not a critical feature, but you should provide a reasonable response and not the one that allows you to do nothing.
