Could not agree more with you. One of my jobs in the past was to develop customer service programs and to review organizations' customer services procedures and effectiveness. This TT fiasco is one the poorest examples of customer services I have seen. Responsive and effective communications is key. Under promise, over deliver. TT has not only created undue stress for its customers and financial worries but has increased its own workload by having to individually respond to customers who have been kept in the dark not to mention degrading its own reputation. I recommended customers (including two of my grandchildren this year) but regret doing so. My guess is TT they will lose some current customers as well as some potential new ones.
