@ tri3tsch
By the way, I see you are using 2 different profile names in this forum, although they are similar. Your last comment is using a different profile name than the one that you used to ask the original question. So it looks like you have 2 forum profiles. Have you signed into this user forum 2 different ways; i.e., using 2 different User IDs (2 Intuit Accounts?) Or did you simply just change your forum name? Usually when one changes their forum profile name, however, it changes all the names on their previous postings, too, and your original profile name is persisting. So it makes me think you are signing in with 2 different accounts if you have 2 simultaneous forum profiles.
And are you using this link to go to ItsDeductible?
https://turbotax.intuit.com/personal-taxes/itsdeductible
In any case, I left you steps to reach Customer Support in a previous comment, and I'm also going to ask a fellow user if he has any additional suggestion.
@ SteamTrain When you are next around, do you have any additional suggestion as to why this user isn't finding their ItsDeductible data for 2019-2021? I had them look for another account, but they say it wasn't successful. Thanks!
