What a crazy system. My Premier software said that it would cost $40 to complete my California return (second after my free Arizona return). Then when I immediately went to purchase the CA state download it asked me for $45. The first time that I called customer service, in the middle of the day. the wait was one hour. Instead I waited a day and called at 6 a.m. AZ time, with a very short wait.
The customer service lady from Pensacola was courteous, but it took half an hour, plus her taking over my PC computer, to get satisfaction - finally $35 plus tax. It turns out that TurboTax increased the price on the CA software add-on from $40 to $45 on March 1st. What kind of craziness is it to change the price in the middle of the tax season, particularly without changing the underlying software?
Marketing - please note!
