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@Welance wrote:

I had a terrible experience for the first time in over 10 years. I wasted an entire hour and didn’t get resolution. The live person put me on hold for long periods of time, had a very heavy accent that was extremely difficult to understand, had loud children and barking dogs in the background. The sound quality was awful, like he was in a tunnel. I am very frustrated and no closer to solving my problem.


You have not told us what the problem is.

 

You should ask a NEW question of your own rather than add on the a thread that is 4 pages long and several years old.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**