@GuyFrom94121
Everything you said is true and entirely possible. It is either the desktop version or their license server. I suspect the desktop version marks the license as "used" and therefore further attempts to download it fails. If that is the case, they just need to identify all these wrongly coded licenses and correct it. They may not be able to do so if there is no distinction between whether all 5 downloads are used vs one desktop install having marked it as used.
Or they don't care...
