Get your taxes done using TurboTax

I called support late Tuesday evening again about this issue.  I gave them my job ticket #760261 and told them no one from TurboTax has called back or e-mailed me as they promised.  I asked them to look up the status of the job ticket.  After about 30 minutes they told me that it is still open.  When I asked what that meant, they said that systems hasn't resolved it yet.  Not really a good answer as far as I'm concerned.

 

This morning I called support back.  I asked the person if they could call systems directly but she said they could not; however, she could e-mail them.  I asked her to please e-mail them regarding my job ticket number and advise them that, if the issue is not resolved in the next two days, I would send e-mails to

Mark Notarainni - Executive Vice President, Chief Customer Success Officer

Greg Johnson - Executive Vice President and General Manager, Consumer Group

Sasan Goodarzi - Chief Executive Officer

Maybe a corporate officer forwarding an e-mail down to systems asking "what's the status of this" will do what we cannot.  Actually get systems to make the proper programing change.