I called support late Tuesday evening again about this issue. I gave them my job ticket #760261 and told them no one from TurboTax has called back or e-mailed me as they promised. I asked them to look up the status of the job ticket. After about 30 minutes they told me that it is still open. When I asked what that meant, they said that systems hasn't resolved it yet. Not really a good answer as far as I'm concerned.
This morning I called support back. I asked the person if they could call systems directly but she said they could not; however, she could e-mail them. I asked her to please e-mail them regarding my job ticket number and advise them that, if the issue is not resolved in the next two days, I would send e-mails to
Mark Notarainni - Executive Vice President, Chief Customer Success Officer
Greg Johnson - Executive Vice President and General Manager, Consumer Group
Sasan Goodarzi - Chief Executive Officer
Maybe a corporate officer forwarding an e-mail down to systems asking "what's the status of this" will do what we cannot. Actually get systems to make the proper programing change.
