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I'm an Amazon employee and I have the same problem with the importing, so it is not specific to Cisco. It is frustrating to see every Intuit employee response recommending the exact same fix to remove special characters, given I haven't seen a single response saying that fixed their problem.

 

I am also wondering if the import problem is tied to the Morgan Stanley Direct Access Account request, as I get that prompt. I really don't want to open a Morgan Stanley Direct Access Account, especially as I'm planning to change my stock account to Fidelity...I especially don't want to do it unless I know with 100% certainty that will fix the problem, and even then, I'd prefer not to...