I have the same problem and I`m not with Cisco. I do not understand why TurboTax team is saying the problem is with Morgan Stanley and sending us there - we do not care - we are users! As long as the username/password is correct it is your software that has a fault! You should talk to Morgan Stanley to make this experience nice for your customers and not make us do the work for you! Why isn`t there a KB article on your site? Some help? Something more than contact support. Publish a KB article, talk to MS make it work for us! Meanwhile I`m getting more useful information from users on this forums than from TurboTax employees.
