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Has anyone else had this issue?

I am speaking to a customer service rep and it sounds like they were not aware of this promotion, and then said b/c i could not file electronically the offer was not valid. 

First, you pay before you file so it does not make sense that they would wait to see how you file.

Second the promo e-mail (pasted below) say you have to file before midnight on the 28th. It does not say how.