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@Ravenicefire wrote:

What is the red box isn't there? I'm on the phone with them now and neither of us can figure out where to go? There is no red box....


This is an old thread from at least 2 years ago.  I don't know if a red box is used anymore.   I did find this paragraph in a TurboTax FAQ.   See if this works for you:

 

The tax expert's message can be accessed anytime via the floating Live help button in the bottom right corner of any TurboTax Live screen. Select See my Contact History to find your written response.

 

https://ttlc.intuit.com/community/expert-review/help/what-is-an-offline-review-and-how-do-i-get-one/...