I prepared returns for two people and I was able to get them both. So I was wrong before, and the reason was Turbo Tax asked (through the software) would you like to use your one free state now? Well at that point I didn't. I wanted to use it for the second return which was more complicated. As it turns out, I misunderstood the message but I was burned before by Turbo Tax and I didn't want to suffer again. I really thought I could e-file one state for free but Turbo Tax charged me $25.
