Thanks for your post. My experience with TT was similar to yours. I called TT support early Sunday morning. The agent linked into my PC and it took very little explanation for her to see the problem. She asked me to hold while she checked to see if this issue had been already reported. While holding her link to my PC closed and in seconds afterward the call was dropped. Since she had taken my phone number I thought she would call back. No luck. That was a 15 minute call wasted. I called back and asked to speak to the same agent but was told she was on another line. This TT agent said he was the supervisor and that he would be glad to help. So we did the link to my computer again and this time it took much longer for the agent to understand the problem, but he did finally get it. I was reluctant to allow a stripped version of my Form 2210 to reach TT but he explained that a copy of this would be downloaded so that I could verify that the names, SS number, etc., were not visible. So I agreed, and a good deal of the call was spent by him filling out the request the "engineers" need to investigate, validate, and fix the problem. He gave me a "token number",762826, and said within two or three days I would probably receive a call or email from the "engineers". Before terminating the computer link and the call, I mentioned that I had not received the stripped copy of my Form 2210 with the personal information deleted. He said that it would go directly to my TT folder. It didn't. Then we looked in the download folder. Nope, not there. Then he promised to email me a copy. Two days later, this hasn't happened and I've never had any further contact by email or phone. This second call lasted 1 hour 19 minutes. Hopefully something good will result from our trust and time spent trying get this problem corrected. But this is probably the last time I'll ever call TT support. Although, it was made easier in that the agents did speak American English and were easy to understand.
