@murray_sontag wrote:
I cannot open the TT 2020 program after using it yesterday then closing it. it says I have to activate it again but then it just shows a blank screen. How do I open it?
Did you purchase your product directly from TurboTax or another authorized retailer?
Is it the Windows version or Mac? This answer addresses the Windows version.
That sounds like 2 different issues. First of all, it should not be asking you to activate again. Did you just install/activate it yesterday? Is there anything different in your system today? Do you have a USB thumb drive or external drive plugged in that wasn't there yesterday, or an SD card that wasn't there? If so, remove it and try again.
Hopefully, you installed the program on your internal drive. It should not be installed on a thumb drive or external drive. And the *.tax2020 data file you are working on should not be on an external drive while you are working on it. It, too, should be on the internal drive.
Secondly, a blank (or mostly blank) popup screen such as the activation screen is commonly due to a screen resolution or scaling issue if you are using the Windows version. In Windows 10 to get to the scaling or resolution settings click the Windows start button in lower left corner, then choose Settings (gear icon), then System, then Display.
First try the scaling setting. In your Windows Settings do you have scaling set to a higher value than the normal 100%? If so, change it back to 100%. Once the license code is entered and activated, you can later change your scaling setting back like it was.
If lowering the scaling to 100% didn't help, then it may be screen resolution. Try a lower screen resolution such as 800x600. Once you get the license activated, you can revert your resolution setting back like it was.
NOTE: If you happen to encounter a blank popup screen later on in some section of the program, you may have to temporarily perform this maneuver again.
