Get your taxes done using TurboTax

mesquitebean · ‎March 1, 2021

@ To The Stars wrote:
Unfortunately, none of the steps i've found browsing forum have worked for me, maybe because I actually qualify for the free IRS version (but find it much more confusing than regular free so prefer to use regular version). I'll be moving on to H&R Block because the hassle is just not worth it.
Turbotax NEED to put a disclaimer about this when having people sign up for the IRS tax free version. This is just ridiculous.

The steps work for most people, so I don't know why the steps didn't work for you, but it's not because you are switching from IRS Free File Program to regular Free Edition even though you qualify for the former. The IRS Free File Program should let you switch to any of the Online TurboTax products for any reason, if the steps above are followed carefully. Perhaps you didn't proceed far enough--I'll explain what I mean below.

I just tested that scenario you described, and it let me switch from the IRS Free File Program to regular Free Edition even with the minimal amount of info I had entered into the IRS Free File Program as a test. See this image:

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After following my steps carefully, and after choosing a new product to start, and when it's finally time to log in, are you sure you are proceeding far enough after logging in to get that popup?

After logging in, you'll initially be at at screen that says "Let's continue working on your taxes." (or words to that effect), but you won't yet have the full left-column menu, and the return will not yet be open.

So Continue something so the return will open up.

Then it should give you the popup as in my image above.