Yep - it's painful dealing with Intuit.
So far, I'm good on 2020. Expect a problem right about April 14 or 15 though.
My 5 downloads being used up have never been an artifact of a thumb drive (seldom use). For 2019, I did download to two computers (work and home) but never 3, 4, or 5 computers.
One reason I use the download program rather than online is that only the download allows you to overwrite lines in the return -- which occasionally has been necessary in the past when TT has messed up something w/r/t the tax code. Not to get too technical, but years ago, Turbotax used 'radio buttons' (you can select one option, but not more than one) rather than 'check boxes' (you can select more than one) in a section reporting amortized bond premium. That was an error because there were situations where you might (and I did) need to report two pieces of information rather than just one.
Intuit's higher level staffers, when I finally reached them, recognized the error too.
Wasn't fixed in the following year's software or the year after that.
