I have the same problem as the original poster, and I do not understand this answer.
Specifically, you are stating that, "If there are errors on your return, we will not see them. You will have to go through your return and fix any errors." Well, if you can't see the errors, then how/why does the TT software tell us errors exist when attempting a simple "print file" command? More to the point, how can "Smart Check" miss errors that the "print" button catches? Does Smart Check do anything? Isn't there a string of code or a log file somewhere that we (or you, really) could review to get even a general reference to what error callout is finding?
This response is not a solution. If TurboTax's new approach is to dodge responsibility for its software and instead simply upsell customers on its "new" tax preparer services for additional fees, then why should any of us buy the product or take time to prepare/file using its software? I promise I don't mean to be a jerk here, but it is extremely frustrating to learn this at the very --VERY!-- end of my work on what was once a well-tested platform only to hear you have CPAs we can use. I have a CPA I've used for years prior to this filing, so why waste my time to prepare/file only to learn you know some CPAs as well? Can you offer something more here?
