Turbo Tax says i get a higher refund with itemized deductions and that is what i chose, but in the calculations it is applying the standard deduction. What should I do?

I have talked to the first layer of support and they told me to contact TurboTax Live.  That will cost me $50 and the difference in my refund is $52 with the error.  Is there a no charge way to have my issue resolved?