I have used Turbo Tax since 1999, and I am sorry to say that the 2020 version of the program was the first time that I was disappointed with the program. My program did not loose the file but it was not returning to the step that I last completed, so I had to restart many times. I thought that it was because I did not "visit" every topic, so I went through each one (although I did not need to) and made sure that the program knew that I had visited the topic. After doing so I was able to exit, open the program and select to go back to where I left off. Hope this helps the technical staff troubleshoot this problem
I also kept getting a message that suggested that I go back to the previously completed task because there could be an error in it. I never saw this before.
I would suggest to Intuit to review any updates made to the program and thoroughly quality check the program before they loose long term customers like me, that have been using the product for many years
