If you get a blank screen instead of the activation window, you may have a DPI (Dots per inch) issue. Here’s what you need to do:
- Open the Windows Display Settings on your system.
- Locate the Scale and Layout section, and change the size of text, apps, and other items to 100%.
- In the Resolution box, select a resolution that is lower than the one it’s set to. For example, if the resolution is set to 2048 X 1152, choose 1920 X 1080.
If changing the DPI (Dots per inch) doesn’t fix the problem, try this:
- On your Windows (C:) drive, go to ProgramData\Intuit Canada\tt2020
- Locate the TTConfig.ini file and double-click to open it. A window opens.
- Locate ICPContingency=0 , then change the 0 to a 1 and save your changes.
- Launch TurboTax. A window with the message “An unexpected error occurred while activating the product” appears.
- Click on the Activate Outside button. The activation window will open in your default browser (e.g. Chrome, Firefox, Edge, etc.).
- Enter your 16-digit license code to activate the TurboTax software (make sure you’re using the license code provided for TurboTax CD/download edition)
- A window will pop up with the message “Looks like you have activated your product”
In my case I found that the "ICPContingency=0" line didn't exist at all and I had to enter it using the "1". When I saved that and restarted Turbo Tax I got the activation screen.
