Get your taxes done using TurboTax

Phone TurboTax Support, and explain your situation.   They might ask for a copy of your emailed purchase confirmation from Amazon, but I don't know.  But they will likely work with you one way or another.

 

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

 

You can use this contact form to get a phone number.  There is a dropdown to indicate what product it's about.   Indicate CD/download (and whether Mac or Windows.)  Then indicate Home and Business Edition.  Then in the issue line a brief  statement or keywords, such as 2019 license activation code problem without quotes.
https://support.turbotax.intuit.com/contact