@ meganmurphy1031 wrote:
Yes I received that description. But it’s still saying I should get my federal refund on March 4th. Will I still get that?
I don't know. Your situation is not clear. Maybe you already received it (minus product fees and service charge). I'll tell you below how to check with SBTPG, and you can ask them if that was your Federal refund that you received or to otherwise explain to you what their deposit to you was for.
So is the IRS "Where's My Refund" tool saying you should receive a deposit by March 4? If the IRS has released it and provided a date, then maybe you got it early. When did you get the deposit from Tax Products Group?
What is it that makes you think that the deposit from Tax Products Group is not a Federal refund?
Did you choose to pay your TurboTax fees out of your Federal refund?
If so, here's how to check on at the SBTPG website.
Go to the SBTPG (Tax Products Group) website below.
https://www.sbtpg.com
Choose the Taxpayers button.
On the next screen choose "Check with TPG."
Use their little refund tool there. Enter the 3 items and click on Sign In.
What does it say about your Federal refund?
If you need to speak to SBTPG, they have a phone contact page at the following link. It also shows their business hours. Even when they are closed, you may be able to get automated info, or you can log into SBTPG as I outlined above.
https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
