It may be keeping a cookie from regular Online TurboTax if you ever logged in outside of the discount portal.
Try this.
Log out of all Intuit accounts including this forum.
Empty your browser Internet cache and delete your Intuit-related cookies.
Close the browser and reopen it.
This time open a private window (private browsing aka incognito mode).
Go to the discount portal for Fidelity and log in there. (do NOT log in at regular Online TurboTax)
Once logged in through the portal, open your return, and look up the fees in the Tax Tools again.
If it still doesn't reflect the discount, we can tell you how to phone TurboTax Support.
