@ rvbalbuena wrote:
how do is switch from free file to the paid version if i don't qualify
If you've been using TurboTax IRS Free File Program at its special website to prepare your 2020 return and find out you don't qualify, and now want to go back to a paid edition of TurboTax at the Online TurboTax website to finish and file your return in the same account without starting over, here's how:
- First log out of all Intuit accounts.
- Delete your browser Internet cache and any Intuit-related cookies.
(or instead of doing that, you can try using a private window (aka private browsing/incognito mode.) - Close your browser and reopen it (either after Intuit cookies and cache were cleaned as above, or in a private window.)
- Go to this page: https://turbotax.intuit.com/personal-taxes/compare/online/
- When you arrive there, do NOT sign in yet.
- Choose the product you want like you hadn't even started a return before, and click on "Start for Free".
- It will ask how you did your taxes last year. Say "TurboTax", and then it will ask you to sign in.
- When you log in, it may recognize you were using the IRS Free File Program and should ask you if you want to switch to a TurboTax commercial product and not use the IRS Free File Program anymore. Say "yes".
- Hopefully, that will put you back in regular Online TurboTax in the same account while keeping your originally-entered info.
