I used pencil and paper up until 2017. Hesitated for years about going the software route. Previous versions have worked flawlessly. I really don’t want or have the time to get into the automated question and answer loop, especially when I receive answers unrelated to the fault. Also, no interest to hang on hold for hours. I’ll wait a few day for a software patch to hit the street and if it doesn’t, I’ll go back to the old fashioned pencil and paper method.
