AshleyLO
Intuit Alumni

Get your taxes done using TurboTax

@Grammy3boys You are welcomed to start a new account with TurboTax since you don't have the same email address anymore. Keep in mind, this new account will not contain any of your previous tax records that may have been filed with TurboTax previously.

 

If you wish to still use the previous email address but don't remember the password, you can use the Account Recovery form to gain access. You can also use this to update the email address on your previous account. 

 

Please let us know if you need any further assistance with this. 

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